Terms & Condition

Rules and Regulations

These Rules and Regulations are a part of the www.riyasen.co’s  Terms of Use and Privacy Policy. Please read these Rules and Regulations carefully before clicking ‘I Accept’. By clicking ‘I Accept’ below, you agree to be bound by the following Rules and Regulations while using the Website, and/or related services. If you do not agree to all the Rules and Regulations, then you may not access the Website or use any services thereof.

By clicking ‘I Accept’, you also agree, acknowledge, and grant your consent for the collection, use, storage, and transfer of your information.

Eligibility, Registration and Account

You must be at least 18 years of age to use the Website and our services. In case the services offered by the Website are used by a person who is not an eligible person (i.e. a person above the age of 18 years), then the Website must be accessed by only the parents/ legal guardians who are competent to contract and act on behalf of such person. Such parents/legal guardians will be responsible for adhering to these Rules and Regulations and for the actions of the person, on whose behalf he/she accesses the Website without any liability whatsoever on us. 

You further affirm that you are fully able and competent to enter into the terms, conditions, obligations, affirmations, representations, and warranties set forth in these Rules and Regulations, and to abide by and comply with these Rules and Regulations. You agree to provide complete and accurate information when creating an account to use the Website and services, and to keep that information updated. Your account is for your individual use only, and you may not authorize others to use your account for any purpose. You are responsible for maintaining the confidentiality of, and restricting access to, your account and password, and you agree to accept sole responsibility for all activities that occur under your account or password. You agree that we shall have no liability for any losses, damages, liabilities or expenses you may incur due to any unauthorized use of your account, and you agree to indemnify us and hold us harmless for any such unauthorized use. 

Privacy

We understand that your privacy is important to you and we respect that. We ensure you that we maintain complete confidentiality of the details that you have shared with us. We do not sell trade your personally identifiable information; however, we may share the same with 3rd(third) parties who assist us in conducting our business, operating our Website, or servicing you, so long as those parties agree to keep this information confidential.

We may ask for certain details such as name; date of birth; e-mail address; age; contact number etc for registration purposes or for giving feedback, contests, and/ or placing an order. Also, for enhanced security, we do not accept any financial information on our servers. All information entered you is directly received through our payment gateway and are transmitted to their respective bank's servers. All this is done through industry standard encryption protocol known as SSL (Secure Socket Layer). It being clarified that any dispute with respect to the payment gateways will have to be resolved by you with your respective bank/ gateway provider and we shall have no liability, whatsoever. 

Your Conduct

The Website allows you to connect with Ms. Riya Sen through a one-on-one video chat. During such video chat, you agree not to engage in any conduct that:

a) is unlawful, illegal, or unauthorized;

b) is defamatory whether to Ms. Riya Sen or to any other person;

c) is obscene, vulgar, sexually explicit, or offensive;

d) is likely to harass, upset, embarrass, alarm, or annoy any other person (including Ms. Riya Sen);

e) is likely to disrupt our service in any way; or 

f) is controversial; or

g) promotes discrimination based on race, sex, religion, nationality, disability, sexual orientation, or age;

h) infringes any copyright, trademark, trade secret or other proprietary right of any other person; or

i) advocates, promotes, or assists any violence or any unlawful act.

You also agree not to ask any questions pertaining to Ms. Riya Sen’s personal life.

It being clarified that the Website allows you to connect with Ms. Riya Sen on a one-to-one basis i.e. only you are allowed to attend the video chat with Ms. Riya Sen. In case, you want any other person to join the video chat with you, the same will require prior intimation and approval by us in writing. 

You further agree that we shall have the right to record your video chat sessions with Ms. Riya Sen and that we shall own all right, title, and interest, including all intellectual property rights, in the video chat. Our rights include, but are not limited to, the worldwide, perpetual, transferable, royalty-free and irrevocable right to store, broadcast, modify or make derivative works of, make copies of, distribute, publicly perform and publicly display the video chat and your likeness, voice, image, comments, content, music and performance as contained in the video chat in any all media and format, whether now known or created in the future. You consent to being recorded and in addition, agree not to screen record or in any other way record any video chat with Ms. Riya Sen. You agree and acknowledge that any recordings of your video chat with Ms. Riya Sen made by you, including copies and circulations done thereof, will attract civil and criminal actions, as may be available under law and equity, against you. 

You shall not directly or indirectly record or attempt to record any video chat sessions. 

We reserve the right to terminate your use of the Website or any related services for violating any of the aforesaid Rules. Any on-going video chats shall be immediately terminated in such an eventuality.

Cancellation and Refund Policy

Once a session is booked, both parties are requested to show up on time using the link given. If you have any type of issue contact us immediately at support@riyasen.co and we will help coordinate. To facilitate the session, you are required to have a device with a proper high-speed internet connection. Failure on your part to secure such a device and connection prior to the call shall not entitle you to reschedule the call, in case of any technical issues faced by either party. 

In the event Ms. Riya Sen cancels your session for any reason whatsoever, the session will be re-scheduled without any additional costs and you will be notified via email regarding the next steps. However, if you do not arrive within 15 (fifteen) minutes of the allocated time, the session will stand cancelled, and the amount paid by you shall stand forfeited, without any further notice. 

Confidentiality

Any information provided by Ms. Riya Sen to you, during the video chat in any form whatsoever, shall not be disclosed by you to any third party under any circumstances. Breach of this obligation is a serious violation of privacy and confidentiality and appropriate action shall be initiated.

Disclaimer of Warranties 

We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service delivered to you through this Website are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

Limitation of Liability

In no case shall we be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of this Website or service procured using the Website, or for any other claim related in any way to your use of this Website or service procured using the Website, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.

Governing Law and Jurisdiction

These Rules and Regulations shall be governed by and construed in accordance with the laws of India without regard to its conflict of law provisions. You agree that, subject to the clause pertaining to Dispute Resolution herein below, the courts in Mumbai shall have sole and exclusive jurisdiction over any action at law or in equity arising from your use of the Website, these Rules and Regulations, or any purchase from this Website and you irrevocably and unconditionally consent and submit to the sole and exclusive jurisdiction of such courts.

Dispute Resolution

These Rules and Regulations and any obligations, controversy, claim or dispute arising out of or in connection with it, including the breach, termination or invalidity thereof (“Dispute”), the Parties shall use all reasonable endeavours to negotiate with a view to resolving the Dispute amicably.

If a Party gives the other Party a notice that a Dispute has arisen (a “Dispute Notice”) and the Parties are unable to resolve the Dispute amicably within 10 (Ten) days of service of the Dispute Notice, then the Dispute shall be referred to arbitration in Mumbai under the Arbitration and Conciliation Act, 1996. The seat of arbitration shall be Mumbai.

The venue of the proceedings shall be Mumbai and all proceedings in the arbitration shall be conducted in English. There shall be a sole arbitrator who shall be mutually appointed by the Parties to the Dispute. In the event that the Parties fail to agree on a sole arbitrator within 15 (fifteen) days of the Dispute Notice, the Parties will appoint an arbitrator as directed by the High Court of Judicature at Bombay in accordance with the provisions of Arbitration and Conciliation Act, 1996. Any arbitral award shall be final and binding on the Parties. The Parties agree that the arbitration shall be kept confidential. 

Queries

For any queries/inquiries, you may contact us at support@riyasen.co